Issue Description
During synchronization between Basecone and AccountView, you may encounter the following error message:
"General system error, please contact Basecone Support."
This error is typically caused by an issue within the AccountView administration. In many cases, the problem is related to invalid or corrupted data, such as an empty customer (debtor) or supplier (creditor) record.
Solution: Run an Administration Check and Repair
To resolve this issue, perform a Check and Repair on the affected administration in AccountView.
Step 1: Check the Administration
Open AccountView.
Run a Check and Repair on the administration experiencing the synchronization issue.
Follow the instructions provided in the AccountView support article below:
AccountView Support Guide
https://nl.visma.com/accountview-support/accountview-supportnotes/algemeen/uw-administratie-op-fouten-controleren/
Step 2: Review the Event Log
After the check has completed:
Open the Event Log in AccountView.
Review any errors, warnings, or messages that were detected.
Correct any issues identified by the check.
Common Causes
The most common causes of this synchronization error include:
An empty supplier (creditor) record.
An empty customer (debtor) record.
Incomplete or invalid administrative data identified during the AccountView check.
Retry the Synchronization
After correcting the identified issues:
Save your changes.
Start the synchronization between Basecone and AccountView again.
Verify whether the error message has been resolved.
Still Receiving the Error?
If the error persists after completing the administration check and repair, please contact Visma Support for further assistance.
Visma Support Contact Details
Phone: +31 (0)20 355 29 99
To help speed up the investigation, please provide:
The exact error message.
The name of the affected administration.
Screenshots of the error.
Any relevant messages found in the AccountView Event Log.
Summary
If you receive the message "General system error, please contact Basecone Support" during synchronization:
Run a Check and Repair on the administration in AccountView.
Review the Event Log for detected issues.
Correct any empty customer or supplier records and other administration errors.
Retry the synchronization.
Contact Visma Support (+31 (0)20 355 29 99) if the issue continues.