Issue Description
During synchronization between Basecone and AccountView, you may encounter the error message:
"No response received"
This error typically indicates that communication between AccountView and the AccountView.net environment is not functioning correctly.
Cause
The integration between Basecone and AccountView relies on a dedicated AccountView.net environment.
In most cases, this environment is set up and managed by:
Visma
A Visma-certified AccountView partner or reseller
If the AccountView.net environment is unavailable, misconfigured, or unable to communicate with AccountView, synchronization with Basecone may fail.
How to Check the Connection
Step 1: Sign In to AccountView.net
Navigate to:
Verify that you can successfully log in using your AccountView.net credentials.
Step 2: Send a Test Message
After signing in:
Open the General tab.
Select the option to send a test message.
Check whether the test message is sent successfully.
Expected Results
If the Test Message Is Sent Successfully
The connection to AccountView.net is working correctly. Further investigation may be required within the Basecone or AccountView configuration.
If the Test Message Fails
The issue is likely related to the AccountView.net environment or its configuration.
Resolution
If the test message cannot be sent:
Contact:
Visma Support, or
Your Visma partner/reseller who configured the AccountView.net environment.
Provide the following information:
The synchronization between Basecone and AccountView displays the error "No response received."
Sending a test message from AccountView.net fails.
Providing these details will help Visma or the reseller diagnose the issue more efficiently.
Additional Information
Visma provides additional guidance regarding the connection of Visma services with AccountView at:
Summary
If you receive the "No response received" error during synchronization between Basecone and AccountView:
Verify that you can log in to AccountView.net.
Send a test message from the General tab.
If the test message fails, contact Visma Support or your Visma partner/reseller.
Consult the Visma support documentation for additional troubleshooting information.
Contact Information
Visma Support
Contact Visma through your organization's standard Visma support channels.
Visma Partner / Reseller
Contact the Visma partner or reseller that originally configured your AccountView.net environment.