Problem
During synchronization between Basecone and AccountView, you may receive the following error message:
"Another user is editing administration <name/code>. Failed. Open administration."
This error indicates that Basecone cannot access or update the administration because it is not available for network use.
Possible Cause
A common cause of this error is that a new financial year has been created in AccountView, but the Network Use setting has not been enabled for the administration.
When this option is disabled, Basecone may be unable to open the administration during synchronization, resulting in the error message above.
Solution
Follow the steps below to enable network access for the administration.
Step 1: Verify That No Users Are Logged In
Before changing the administration settings, make sure that no users are currently working in the administration.
Open AccountView.
Navigate to Document > Program Data > Logged-in Users.
Check whether any users are still logged in.
Ask all users to close the administration before continuing.
Step 2: Enable Network Use
Once all users have logged out:
Go to File > Administrations.
Select the administration that is generating the error.
Press F6 to open the administration properties.
Locate the Network Use option.
Enable or check the Network Use setting.
Save the changes.
Step 3: Run the Synchronization Again
After enabling Network Use:
Return to Basecone.
Start the synchronization again.
Verify that the error message no longer appears.
Troubleshooting Checklist
If the error persists, verify the following:
No users are currently logged into the administration.
The correct administration has been selected.
The Network Use setting has been saved successfully.
The synchronization is being performed for the correct administration code.
Summary
The error message "Another user is editing administration <name/code>" during a synchronization between Basecone and AccountView is often caused by the Network Use option being disabled for a newly created or modified administration.
To resolve the issue:
Ensure all users have logged out.
Open File > Administrations in AccountView.
Press F6 to open the administration properties.
Enable Network Use.
Save the changes.
Run the synchronization again.
Contact Support
If the error continues after completing the steps above, contact your support team and provide:
The complete error message.
The administration name or code.
A screenshot of the error.
The date and time the synchronization was performed.
Providing these details will help support investigate and resolve the issue more efficiently.