Issue
When synchronizing with Basecone, you may receive the following synchronization error:
"No administration found for the specified company. Company: [company name], fiscal year: --"
This error is usually caused by a configuration issue in AccountView. The most common causes and solutions are described below.
Solution 1: Check Whether the Administration Is Blocked
When a new administration is created in AccountView, it is blocked by default. A blocked administration cannot be found during synchronization with Basecone.
How to Check and Unblock the Administration
Open AccountView.
Go to:
Document > System Master Data > Companies
Select the affected company.
At the bottom of the screen, locate the fiscal year overview.
Check the BLK (Blocked) column.
If a checkmark appears in the BLK field:
Remove the checkmark to unblock the administration.
Save the changes and try the synchronization again.
Solution 2: Verify That Fiscal Years Exist
The error can also occur if no fiscal years have been defined for the company.
How to Check
Open AccountView.
Navigate to:
Document > System Master Data > Companies
Select the relevant company.
Verify that one or more fiscal years have been created.
If no fiscal years are present:
Create the required fiscal year(s).
Save the changes.
Run the synchronization in Basecone again.
Solution 3: Reorganize the Program and System
If the previous solutions do not resolve the issue, you may need to reorganize the AccountView program and system.
Before You Begin
Ensure the following:
All users are logged out of AccountView.
Verify active users via:
Document > Program Master Data > Logged-in Users
Only the main user should remain logged in.
Note: In AccountView version 9.7 and later, it is no longer necessary to manually stop the AccountView Communication Service.
Reorganize the Program
Go to:
Document > Reorganize > Program
Start the reorganization process.
Wait until the process has completed.
Reorganize the System
Go to:
Document > Reorganize > System
Start the reorganization process.
Wait until the process has completed.
Verify Administrations
Also check the administration settings:
Go to:
File > Administrations
Verify that the affected administration exists and is accessible.
Correct any inconsistencies if necessary.
After Applying the Changes
After completing each solution:
Return to Basecone.
Start a new synchronization.
Verify whether the synchronization completes successfully.
If the synchronization succeeds, the issue has been resolved.
Contact Visma Support
If none of the above solutions resolve the issue, please contact Visma Support.
Contact Details
Phone: +31 (0)20 355 2999
To help the support team investigate the issue quickly, have the following information available:
Company name
Exact error message
AccountView version number
Date and time of the error
Screenshots of the error message (if available)
Summary
The error "No administration found for the specified company" is typically caused by one of the following:
The administration is blocked (BLK is checked).
No fiscal years have been created for the company.
The AccountView program or system requires reorganization.
Following the steps above resolves the issue in most cases.