Issue
When processing or posting documents in Basecone, you may receive the following error message:
"An error occurred while saving [supplier name]. Control account must be of type Creditor."
This error occurs when a supplier (creditor) is created or updated, but the linked control account in AccountView is not configured correctly.
Cause
When a new supplier is created in AccountView, a control account is mandatory.
The linked account must:
Exist in AccountView.
Have the account type Creditor.
Be correctly linked to the supplier record.
If a different type of general ledger account is selected, or if no valid creditor account is assigned, Basecone cannot save the supplier and the error message is displayed.
Resolution
Step 1: Verify the Control Account in AccountView
In AccountView, check that:
The control account exists.
The account type is set to Creditor.
The account is active and available for supplier administration.
Step 2: Verify the Supplier Card in Basecone
When creating or editing a supplier in Basecone:
Open the supplier card.
Locate the General Ledger Account field.
Type "Creditor" in the field.
Select the same control account that is configured in AccountView.
Save the supplier.
Validation
After updating the supplier settings:
Save the supplier record.
Reprocess the document in Basecone.
Verify that the posting is completed successfully and that the error message no longer appears.
If the Error Persists
Check the following:
Is the correct control account linked to the supplier?
Does the account have the type Creditor in AccountView?
Have the recent changes in AccountView been saved and synchronized?
Contact Support
If the issue continues after completing the checks above, contact your application administrator or ERP administrator and provide:
The exact error message.
The supplier name.
A screenshot of the supplier card in Basecone.
Details of the linked control account in AccountView.
Providing this information will help identify and resolve the issue more quickly.
Summary
This error occurs because the control account linked to the supplier is not configured as a Creditor account. Ensure that a valid creditor control account is selected in both AccountView and Basecone so that the supplier can be saved and processed successfully.