FAQs - Frequently Asked Questions
A list of the most commonly asked questions
21 articles

+1Written by Sanne Docter, Marianne Feijen, Glenn van Wijk and 1 other



Taking screenshots
Screenshots can be very useful to visually support your problem. This article explains how to take screenshots.
Written by Sanne Docter. Updated over a week ago
Cancel your contract
Send an email to basecone.support@wolterskluwer.com
Written by Marianne Feijen. Updated over a week ago
Oops! Something went wrong. Please try again later or contact the administrator.
Are you trying to delete, abandon a document, from the Rejectbox?
Written by Marianne Feijen. Updated over a week ago
Clean cache in your browser

Written by Glenn van Wijk. Updated over a week ago
Error 400 bad request - how can this be solved?
HTTP Error 400. The Size of the request headers is too long
Written by Team Basecone. Updated over a week ago
I get the error "Invalid accounting system credentials". What does this mean?
User is not connected or disconnected from the accounting system
Written by Team Basecone. Updated over a week ago
What does the status "accountingSystemState-disabled" means?
Why am I not able to book? And what does this status mean?
Written by Team Basecone. Updated over a week ago
Document is delivered to the wrong company. What can I do?
Read here how you can easily move a document to another company, you do not need to delete it!
Written by Team Basecone. Updated over a week ago
How do I remove or change a tag label?
Read more on how to remove or correct a tag label.
Written by Team Basecone. Updated over a week ago
I can't click on the "Confirm" or 'Authorise' button in the home-screen.
I need help. Can you please advise why?
Written by Team Basecone. Updated over a week ago
Twinfield: Why is my VAT code not showing in Basecone?
Invisible VAT code in Basecone / Missing short name of VAT code name in Twinfield
Written by Team Basecone. Updated over a week ago
Twinfield: How to generate ID link for Twinfield?
Steps to how to add an attachment to a booking by generating a new link using the custom tag
Written by Team Basecone. Updated over a week ago
Where can I authorise my invoice in Basecone?
I'm receiving emails to authorise invoices in Basecone, but I don't see the documents in the webapplication. Where can I find the invoices?
Written by Team Basecone. Updated over a week ago
Can I change my username?
How can I change my username?
Written by Team Basecone. Updated over a week ago
Where can I change my language settings?
My Basecone is shown in a foreign language.
Written by Team Basecone. Updated over a week ago
I'm unable to change the bank details. Why is that?

Written by Team Basecone. Updated over a week ago
How can I delete a user in Basecone?
Explanation how you can properly delete a user
Written by Team Basecone. Updated over a week ago
I'm unable to find a user or the system tells me that the username already exists
Read here what you can do if you can no longer find a user
Written by Team Basecone. Updated over a week ago
How can I delete a customer or supplier in Basecone?
Read more on what you can do to remove the deleted customer(s) or supplier(s) from Basecone.
Written by Team Basecone. Updated over a week ago
The button Contact Authoriser doesn't work. Why is that?

Written by Team Basecone. Updated over a week ago
I want to change the details of my contract. Where can I do that?
The address, phone number and/or email address needs to be changed.
Written by Team Basecone. Updated over a week ago