Basecone

Screenshots can be very useful to visually support your problem. This article explains how to take screenshots.

Taking screenshots

Send an email to basecone.support@wolterskluwer.com

Cancel your contract

Are you trying to delete, abandon a document, from the Rejectbox?

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Clean cache in your browser

HTTP Error 400. The Size of the request headers is too long

Error 400 bad request - how can this be solved?

User is not connected or disconnected from the accounting system

I get the error "Invalid accounting system credentials". What does this mean?

Why am I not able to book? And what does this status mean?

What does the status "accountingSystemState-disabled" means?

Read here how you can easily move a document to another company, you do not need to delete it!

Document is delivered to the wrong company. What can I do?

Read more on how to remove or correct a tag label.

How do I remove or change a tag label?

I can't click on the "Confirm" or 'Authorise' button in the home-screen.

Invisible VAT code in Basecone / Missing short name of VAT code name in Twinfield

Twinfield: Why is my VAT code not showing in Basecone?

Steps to how to add an attachment to a booking by generating a new link using the custom tag

Twinfield: How to generate ID link for Twinfield?

I'm receiving emails to authorise invoices in Basecone, but I don't see the documents in the webapplication. Where can I find the invoices?

Where can I authorise my invoice in Basecone?

Can I change my username?

My Basecone is shown in a foreign language.

Where can I change my language settings?

I'm unable to change the bank details. Why is that?

Explanation how you can properly delete a user

How can I delete a user in Basecone?

Read here what you can do if you can no longer find a user

I'm unable to find a user or the system tells me that the username already exists

Read more on what you can do to remove the deleted customer(s) or supplier(s) from Basecone.

How can I delete a customer or supplier in Basecone?

The button Contact Authoriser doesn't work. Why is that?

The address, phone number and/or email address needs to be changed.

I want to change the details of my contract. Where can I do that?

Sanne Docter

Marianne Feijen

Glenn van Wijk

A list of the most commonly asked questions

FAQs - Frequently Asked Questions

Find answers and get help from Intercom Support and Community Experts

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