Basecone

Screenshots can be very useful to visually support your problem. This article explains how to take screenshots.

Taking screenshots

Sanne Docter

Team Basecone

Marianne Feijen

A list of the most commonly asked questions

FAQs - Frequently Asked Questions

Send an email to basecone.support@wolterskluwer.com

Cancel your contract

Are you trying to delete, abandon a document, from the Rejectbox?

Oops! Something went wrong. Please try again later or contact the administrator.

Clean cache in your browser

HTTP Error 400. The Size of the request headers is too long

Error 400 bad request - how can this be solved?

User is not connected or disconnected from the accounting system

I get the error "Invalid accounting system credentials". What does this mean?

Why am I not able to book? And what does this status mean?

What does the status "accountingSystemState-disabled" means?

Read here how you can easily move a document to another company, you do not need to delete it!

Document is delivered to the wrong company. What can I do?

Read more on how to remove or correct a tag label.

How do I remove or change a tag label?

I can't click on the "Confirm" or 'Authorise' button in the home-screen.

Invisible VAT code in Basecone / Missing short name of VAT code name in Twinfield

Twinfield: Why is my VAT code not showing in Basecone?

Steps to how to add an attachment to a booking by generating a new link using the custom tag

Twinfield: How to generate ID link for Twinfield?

I'm receiving emails to authorise invoices in Basecone, but I don't see the documents in the webapplication. Where can I find the invoices?

Where can I authorise my invoice in Basecone?

Username - office code - login - user credentials

Where can I find my user name and office code?

Can I change my username?

My Basecone is shown in a foreign language.

Where can I change my language settings?

I'm unable to change the bank details. Why is that?

Explanation how you can properly delete a user

How can I delete a user in Basecone?

Read here what you can do if you can no longer find a user

I'm unable to find a user or the system tells me that the username already exists

Read more on what you can do to remove the deleted customer(s) or supplier(s) from Basecone.

How can I delete a customer or supplier in Basecone?

I received a message that my XML file failed to upload. Why?

The button Contact Authoriser doesn't work. Why is that?

The address, phone number and/or email address needs to be changed.

I want to change the details of my contract. Where can I do that?

Glenn van Wijk

Find answers and get help from Intercom Support and Community Experts

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