FAQs - Frequently Asked Questions

A list of the most commonly asked questions

Monica Cha avatar
16 articles in this collection
Written by Monica Cha

Error 400 bad request - how can this be solved?

HTTP Error 400. The Size of the request headers is too long
Monica Cha avatar
Written by Monica Cha
Updated over a week ago

I get the error "Invalid accounting system credentials". What does this mean?

User is not connected or disconnected from the accounting system
Monica Cha avatar
Written by Monica Cha
Updated over a week ago

What does the status "accountingSystemState-disabled" means?

Why am I not able to book? And what does this status mean?
Monica Cha avatar
Written by Monica Cha
Updated yesterday

Document is delivered to the wrong company. What can I do?

Read here how you can easily move a document to another company, you do not need to delete it!
Monica Cha avatar
Written by Monica Cha
Updated over a week ago

How do I remove or change a tag label?

Read more on how to remove or correct a tag label.
Monica Cha avatar
Written by Monica Cha
Updated over a week ago

Twinfield: Why is my VAT code not showing in Basecone?

Invisible VAT code in Basecone / Missing short name of VAT code name in Twinfield
Monica Cha avatar
Written by Monica Cha
Updated over a week ago

Twinfield: How to generate ID link for Twinfield?

Steps to how to add an attachment to a booking by generating a new link using the custom tag
Monica Cha avatar
Written by Monica Cha
Updated over a week ago

Where can I authorise my invoice in Basecone?

I'm getting emails to authorise invoices in Basecone, but I don't see them when I'm in the application. Where can I control this?
Monica Cha avatar
Written by Monica Cha
Updated over a week ago

Can I change my username?

How can I change my username?
Monica Cha avatar
Written by Monica Cha
Updated over a week ago

Where can I change my language settings?

My Basecone is shown in a foreign language.
Monica Cha avatar
Written by Monica Cha
Updated over a week ago

I'm unable to change the bank details. Why is that?

Monica Cha avatar
Written by Monica Cha
Updated over a week ago

How can I delete a user in Basecone?

Explanation how you can properly delete a user
Monica Cha avatar
Written by Monica Cha
Updated over a week ago

I'm unable to find a user or the system tells me that the username already exists

Read here what you can do if you can no longer find a user
Monica Cha avatar
Written by Monica Cha
Updated over a week ago

How can I delete a customer or supplier in Basecone?

Read more on what you can do to remove the deleted customer(s) or supplier(s) from Basecone.
Monica Cha avatar
Written by Monica Cha
Updated over a week ago

The button Contact Authoriser doesn't work. Why is that?

Monica Cha avatar
Written by Monica Cha
Updated over a week ago

I want to change the details of my contract. Where can I do that?

The address, phone number and/or email address needs to be changed.
Monica Cha avatar
Written by Monica Cha
Updated yesterday