FAQs - Frequently Asked Questions
A list of the most commonly asked questions
Taking screenshots
Cancel your contract
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Clean cache in your browser
Error 400 bad request - how can this be solved?
I get the error "Invalid accounting system credentials". What does this mean?
What does the status "accountingSystemState-disabled" means?
Document is delivered to the wrong company. What can I do?
How do I remove or change a tag label?
I can't click on the "Confirm" or 'Authorise' button in the home-screen.
Twinfield: Why is my VAT code not showing in Basecone?
Twinfield: How to generate ID link for Twinfield?
Where can I authorise my invoice in Basecone?
Where can I find my user name and office code?
What are my login credentials in Basecone for BoekhoudGemak & Multivers?
Can I change my username?
Where can I change my language settings?
I'm unable to change the bank details. Why is that?
How can I delete a user in Basecone?
I'm unable to find a user or the system tells me that the username already exists
How can I delete a customer or supplier in Basecone?
I received a message that my XML file failed to upload. Why?
The button Contact Authoriser doesn't work. Why is that?
I want to change the details of my contract. Where can I do that?