FAQs - Frequently Asked Questions

Taking screenshots

Screenshots can be very useful to visually support your problem. This article explains how to take screenshots.

Written by Sanne Docter
Updated over a week ago

Cancel your contract

Send an email to basecone.support@wolterskluwer.com

Written by Marianne Feijen
Updated over a week ago

Oops! Something went wrong. Please try again later or contact the administrator.

Are you trying to delete, abandon a document, from the Rejectbox?

Written by Marianne Feijen
Updated over a week ago

Error 400 bad request - how can this be solved?

HTTP Error 400. The Size of the request headers is too long

Written by Team Basecone
Updated over a week ago

I get the error "Invalid accounting system credentials". What does this mean?

User is not connected or disconnected from the accounting system

Written by Team Basecone
Updated over a week ago

What does the status "accountingSystemState-disabled" means?

Why am I not able to book? And what does this status mean?

Written by Team Basecone
Updated over a week ago

Document is delivered to the wrong company. What can I do?

Read here how you can easily move a document to another company, you do not need to delete it!

Written by Team Basecone
Updated over a week ago

How do I remove or change a tag label?

Read more on how to remove or correct a tag label.

Written by Team Basecone
Updated over a week ago

I can't click on the "Confirm" or 'Authorise' button in the home-screen.

I need help. Can you please advise why?

Written by Team Basecone
Updated over a week ago

Twinfield: Why is my VAT code not showing in Basecone?

Invisible VAT code in Basecone / Missing short name of VAT code name in Twinfield

Written by Team Basecone
Updated over a week ago

Twinfield: How to generate ID link for Twinfield?

Steps to how to add an attachment to a booking by generating a new link using the custom tag

Written by Team Basecone
Updated over a week ago

Where can I authorise my invoice in Basecone?

I'm receiving emails to authorise invoices in Basecone, but I don't see the documents in the webapplication. Where can I find the invoices?

Written by Team Basecone
Updated over a week ago

Can I change my username?

How can I change my username?

Written by Team Basecone
Updated over a week ago

Where can I change my language settings?

My Basecone is shown in a foreign language.

Written by Team Basecone
Updated over a week ago

I'm unable to change the bank details. Why is that?

Written by Team Basecone
Updated over a week ago

How can I delete a user in Basecone?

Explanation how you can properly delete a user

Written by Team Basecone
Updated over a week ago

I'm unable to find a user or the system tells me that the username already exists

Read here what you can do if you can no longer find a user

Written by Team Basecone
Updated over a week ago

How can I delete a customer or supplier in Basecone?

Read more on what you can do to remove the deleted customer(s) or supplier(s) from Basecone.

Written by Team Basecone
Updated over a week ago

The button Contact Authoriser doesn't work. Why is that?

Written by Team Basecone
Updated over a week ago

I want to change the details of my contract. Where can I do that?

The address, phone number and/or email address needs to be changed.

Written by Team Basecone
Updated over a week ago