FAQs - Frequently Asked Questions
A list of the most commonly asked questions
By Sanne and 4 others5 authors24 articles
- Cancel your contract
- Oops! Something went wrong. Please try again later or contact the administrator.
- Clean cache in your browser
- Error 400 bad request - how can this be solved?
- I get the error "Invalid accounting system credentials". What does this mean?
- What does the status "accountingSystemState-disabled" mean?
- Document is delivered to the wrong company. What can I do?
- How do I remove or change a tag label?
- I can't click on the "Confirm" or 'Authorise' button in the home-screen.
- Twinfield: Why is my VAT code not showing in Basecone?
- Twinfield: How to generate ID link for Twinfield?
- Where can I authorise my invoice in Basecone?
- Where can I find my user name and office code?
- What are my login credentials in Basecone for BoekhoudGemak & Multivers?
- Can I change my username?
- Where can I change my language settings?
- I'm unable to change the bank details. Why is that?
- How can I delete a user in Basecone?
- I'm unable to find a user or the system tells me that the username already exists
- How can I delete a customer or supplier in Basecone?
- I received a message that my XML file failed to upload. Why?
- The button Contact Authoriser doesn't work. Why is that?
- I want to change the details of my contract. Where can I do that?