FAQs - Frequently Asked Questions

A list of the most commonly asked questions

Team Basecone avatar Marianne Feijen avatar
18 articles in this collection
Written by Team Basecone and Marianne Feijen

Oops! Something went wrong. Please try again later or contact the administrator.

Are you trying to delete, abandon a document, from the Rejectbox?
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Written by Marianne Feijen
Updated today

Error 400 bad request - how can this be solved?

HTTP Error 400. The Size of the request headers is too long
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Written by Team Basecone
Updated over a week ago

I get the error "Invalid accounting system credentials". What does this mean?

User is not connected or disconnected from the accounting system
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Written by Team Basecone
Updated over a week ago

What does the status "accountingSystemState-disabled" means?

Why am I not able to book? And what does this status mean?
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Written by Team Basecone
Updated over a week ago

Document is delivered to the wrong company. What can I do?

Read here how you can easily move a document to another company, you do not need to delete it!
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Written by Team Basecone
Updated over a week ago

How do I remove or change a tag label?

Read more on how to remove or correct a tag label.
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Written by Team Basecone
Updated over a week ago

I can't click on the "Confirm" or 'Authorise' button in the home-screen.

I need help. Can you please advise why?
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Written by Team Basecone
Updated over a week ago

Twinfield: Why is my VAT code not showing in Basecone?

Invisible VAT code in Basecone / Missing short name of VAT code name in Twinfield
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Written by Team Basecone
Updated over a week ago

Twinfield: How to generate ID link for Twinfield?

Steps to how to add an attachment to a booking by generating a new link using the custom tag
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Written by Team Basecone
Updated over a week ago

Where can I authorise my invoice in Basecone?

I'm getting emails to authorise invoices in Basecone, but I don't see them when I'm in the application. Where can I control this?
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Written by Team Basecone
Updated over a week ago

Can I change my username?

How can I change my username?
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Written by Team Basecone
Updated over a week ago

Where can I change my language settings?

My Basecone is shown in a foreign language.
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Written by Team Basecone
Updated over a week ago

I'm unable to change the bank details. Why is that?

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Written by Team Basecone
Updated over a week ago

How can I delete a user in Basecone?

Explanation how you can properly delete a user
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Written by Team Basecone
Updated over a week ago

I'm unable to find a user or the system tells me that the username already exists

Read here what you can do if you can no longer find a user
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Written by Team Basecone
Updated over a week ago

How can I delete a customer or supplier in Basecone?

Read more on what you can do to remove the deleted customer(s) or supplier(s) from Basecone.
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Written by Team Basecone
Updated over a week ago

The button Contact Authoriser doesn't work. Why is that?

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Written by Team Basecone
Updated over a week ago

I want to change the details of my contract. Where can I do that?

The address, phone number and/or email address needs to be changed.
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Written by Team Basecone
Updated over a week ago