When adding companies to Basecone, the user account that connects Basecone to the accounting package must have sufficient rights and access.
If the user does not have the required permissions, Basecone cannot retrieve the list of companies.
Common Error Message
If the user does not have the correct rights, you may see the following error message in Basecone:
“No companies available. Contact your system administrator.”
This article explains:
How to identify which user Basecone is using
How to check that user’s rights and company access
What minimum permissions are required per accounting package
Step 1: Identify the User Used by Basecone
Before checking permissions in the accounting package, first confirm which user Basecone is connected with.
How to Find the Connected User in Basecone
Go to Settings
Navigate to Organisation
Select Connections
Click Action / Edit on the relevant connection
Choose View user settings
The displayed user is the account whose rights and access must be checked in the accounting package.
1. Twinfield
How to Check User Rights in Twinfield
Log in to Twinfield
Go to Settings
Select Access settings
Open Users
Click User settings
Select the relevant user
You can now see the role and level assigned to the user.
Required Rights for Basecone
To link Twinfield with Basecone, the user must have one of the following:
User level: 1, 2, 3, or 4
ORSubscription: Extra Accounting
Workflow Authorization (Optional)
If workflow authorization is used and payment status needs to be adjusted:
Minimum required: Level 3
Or subscription: SME Accounting
Company Access in Twinfield
Go to the Companies tab within the user settings
Review:
Companies the user already has access to
Companies that are available but not yet added
Viewing Role Permissions
To see which permissions belong to a specific role:
Go to Settings
Select Access settings
Open Roles
Click the relevant role
Review Menu access
Support
For further assistance:
Contact your Twinfield advisor
Or contact your accountant
2. Exact Online
How to Check User Rights in Exact Online
Log in to Exact Online
Go to Master data
Select Users
Open Control: Rights
Select the user whose permissions you want to review
Reviewing Permissions
Click Rights (lock icon) under Monitor
Review the permissions screen:
Enabled permissions (checked)
Disabled permissions (unchecked)
Basecone App Permissions
To verify the Basecone integration:
Go to My Exact Online (top right)
Open Security Center
Select Permissions for my apps
Click Basecone
Scroll to Access to
Click Manage administrations
Verify which administrations are selected and available
Support
For further assistance:
Contact your Exact advisor
Or your accountant
3. AccountView
Checking User Status in AccountView.Net
Log in to AccountView.Net
Go to Users
Check whether the user:
Is active
Is marked as administrator
Important Note About Enterprises
In AccountView, enterprises are linked to companies
If the number of enterprises for a user is 0, that company will not appear in Basecone
Viewing Users in AccountView
Navigate to:
Document
System Master Data
User
Standard AccountView Permissions
In AccountView Team or Business without extension modules:
Every user who can log in:
Can access all administrations
Has full rights
Extension Modules and Advanced Rights
1. Extended Access Protection I
Allows restrictions on:
Administrations a user may open
Objects (windows) a user may access
This is managed via roles assigned to the user:
Four standard roles: full access
Three example roles: restricted access
To analyze access:
Go to Document > Access Analysis
Review check marks (allowed) and prohibition signs (restricted)
2. Comprehensive Access Security II
Adds more granular control:
Combine administrations with roles
Restrict specific menu commands
Example: user can open a timesheet but cannot journalize hours
Users can also be grouped so that multiple employees share identical rights.
Adding Users to Administrations
Log in to AccountView
Go to File > Administrations
Select an administration
Open Administration master data
Go to Users
Add the user to the administration
Support
For further assistance:
Contact your Visma partner
Or your accountant
4. Boekhoudgemak & Multivers
Required User for Basecone Integration
To create the main link with Basecone:
A user with full rights is required
In most cases, this is the SYSTEM user
SYSTEM User Permissions
Linked to the Management rights group
Has access to all administration groups
Managing Users and Rights
Log in to Boekhoudgemak & Multivers
Go to Administration
Select Users
Choose Maintenance users
Click the SYSTEM user
Add the required administration groups
Managing Permission Groups
Go to Manage > Users to maintain user data
Assign permission groups to users
To review permissions in detail:
Go to Administration
Select Permissions
Open Maintenance Permissions
Review enabled permissions per group and user
Support
For further assistance:
Contact your Boekhoudgemak & Multivers consultant
Or your accountant
Summary Checklist
Before adding companies in Basecone, always verify:
✅ The correct user is linked in Basecone
✅ The user has sufficient rights in the accounting package
✅ The user has access to the relevant companies/administrations
This prevents errors and ensures a smooth Basecone integration.
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