Basecone

If you receive the "Forbidden" error message in Basecone when synchronizing with Exact Online, check the synchronization user's settings in Exact Online and verify that all companies are assigned under Manage Companies.

Basecone displays a synchronization error.

The error message "Forbidden" appears in combination with Exact Online.

- Basecone displays a synchronization error.
- The error message "Forbidden" appears in combination with Exact Online.

Check the synchronization user settings in Exact Online

Click Security Center in the top-right corner.

Click Basecone (the blue underlined link).

1. Log in to Exact Online.
2. Click Security Center in the top-right corner.
3. Scroll to the bottom of the page.
4. Click Basecone (the blue underlined link).
5. Click Manage Companies.

Check that all companies are listed on the right-hand side in the Manage Companies screen.

Exact Online: "Forbidden" Synchronization Error

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Try selecting a different update date range.

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Conversations you've started through the messenger will appear here.

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Exact Online: "Forbidden" Synchronization Error

Summary

When do you use this?

Step-by-Step Instructions

Check the synchronization user settings in Exact Online

Verify the linked companies