Summary
The “Forbidden User division is not within division scope” error may occur while processing bookings or as a synchronisation error,
To resolve this issue, add the relevant companies to the Basecone app permissions in Exact Online.
When should you use this?
Use these instructions when:
You receive the “Forbidden User division is not within division scope” error during booking.
One or more companies are not visible in Basecone.
Step-by-Step Instructions
Step 1: Sign in to Exact Online
Sign in to Exact Online.
Click your username in the top-right corner of the screen and select the arrow next to your name.
Step 2: Open the Security Center
Click My Exact Online.
Select Go to Security Center.
Step 3: Open Basecone Permissions
Scroll down to App permissions.
Click Basecone.
Step 4: Manage Companies
Click Manage companies in the bottom-right corner.
Locate the company you want to add.
Select the company in the Available companies column.
Click the right arrow to move it to the Selected companies column.
Verify that the company now appears in the Selected companies column.
Step 5: Save Your Changes
Click Save and Close.