Issue
During synchronization in Basecone, you may receive the following error message:
"BOS impersonation of this user not allowed: User: xxx"
This error indicates that the user settings in AccountView are configured incorrectly for the specified user.
Cause
The error occurs when the BOS (Backoffice Server) impersonation settings for a user in AccountView are not configured correctly.
For successful synchronization, neither of the following settings should be enabled:
Allow Backoffice Server impersonation by this user
Do not allow Backoffice Server impersonation by this user
In other words, both checkboxes must remain unchecked.
Resolution
Follow the steps below in AccountView to correct the user settings.
Step 1: Open User Management
Navigate to:
Documents → System Master Data → Users
Step 2: Select the Affected User
Locate the user mentioned in the error message.
Open the user's settings.
Step 3: Verify the BOS Impersonation Settings
Check the following options:
☐ Allow Backoffice Server impersonation by this user
☐ Do not allow Backoffice Server impersonation by this user
Step 4: Update the Settings
Ensure that:
Both options are unchecked.
Step 5: Save and Resynchronize
Save the changes.
Start the synchronization process in Basecone again.
Verify that the error message no longer appears.
Expected Result
After both BOS impersonation options have been disabled, the synchronization between Basecone and AccountView should complete successfully without generating the error:
"BOS impersonation of this user not allowed"