You are unable to book invoices because your Basecone user is no longer connected to Twinfield.
When this connection is broken, Basecone cannot send invoices to Twinfield for booking.
This issue is usually caused by:
An incorrect or outdated Twinfield password stored in Basecone
A blocked Twinfield user account
Multiple Basecone users sharing the same Twinfield login credentials
What does this status mean?
This status means that Basecone cannot authenticate your Twinfield user.
As a result:
Invoices cannot be booked from Basecone to Twinfield
Booking actions will fail until the connection is restored
How to Check Your Twinfield Connection in Basecone
You can verify whether your Basecone user is still connected to Twinfield by following one of the options below.
Option 1: Via Settings
Go to Settings
Select Users
Click Action → Edit for your user
Open the Accounting system users tab
Option 2: Via User Icon
Click the user icon in the top-right corner of Basecone
Open the Accounting system users tab
In this tab, you can see whether your Twinfield credentials are still active.
Steps to Resolve the Error
Step 1: Check if You Can Log In to Twinfield Directly
Try logging in to Twinfield using your Twinfield username and password
If you cannot log in to Twinfield:
Your Twinfield account may be blocked
Contact your Twinfield administrator or Twinfield Support to unblock your account
Step 2: Update or Re-enter Your Twinfield Credentials in Basecone
Once you can log in to Twinfield successfully, update the credentials in Basecone.
You have two options:
Option A: Change credentials
Use this option if your Twinfield password was recently changed
Enter your new Twinfield password in Basecone
Option B: Delete and re-enter credentials
Click Delete credentials
Then click Change credentials
Re-enter your Twinfield username and password
Check for Shared Twinfield Credentials in Basecone
Are multiple Basecone users connected to the same Twinfield login?
If you are not sure, check this for each Basecone user:
Go to Settings → Users
Click Action → Edit
Open the Accounting system users tab
Important: Sharing a Twinfield Username in Basecone
Using the same Twinfield login for multiple Basecone users can cause serious issues.
Why this is a problem
If the Twinfield password changes and is not updated for all connected Basecone users:
Basecone will keep trying to log in with the old password
This will result in failed login attempts
Your Twinfield account may become blocked
What you must do if credentials are shared
When a Twinfield password changes:
Update the password in Basecone for your own user
Update the password in Basecone for all other Basecone users connected to the same Twinfield login
Failure to update all users in time can block the Twinfield account.
Still Unable to Book?
If you have completed all steps above and the issue persists:
Contact your internal Twinfield administrator
Or contact Twinfield Support for account-related issues
For Basecone-related questions, contact Basecone Support via your organization’s standard support channel
Note: For security reasons, Basecone Support cannot reset Twinfield passwords.