Summary
The error message "Folder ':' does not exist. Folder :\ACCOUNTVIEW\ADMIN<financial year><code> for administration <name/code/financial year> was not found. Failed: Open Administration" can occur during a synchronisation between Basecone and AccountView when the administration folder in AccountView is configured as a mapped network drive, such as F:\. The AccountView Communication Service cannot use these drive mappings.
When should you use this article?
Use this article when a synchronisation between Basecone and AccountView fails with a message indicating that the administration folder cannot be found or that the administration cannot be opened.
Step-by-step instructions
Check the administration folder
Open AccountView.
Go to File > Administrations.
Select the administration involved.
Choose Edit > Change Administration Folder.
Check which folder path is configured.
Change the administration folder
The AccountView Communication Service supports:
Local paths, for example:
C:\AccountView\AdminFull network paths (UNC paths), for example:
\\ServerName\AccountView\Admin
The service does not support mapped network drives, such as:
F:\AccountView\AdminG:\AccountView\Admin
Replace any drive letter path with either a local path or a full UNC path.
Run the synchronisation again
Save the changes and start the synchronisation from Basecone again.
Common issues
The error remains after changing the path
Check that:
The configured path exists.
The network share is accessible.
The AccountView Communication Service has sufficient permissions on the folder.
The correct financial year and administration have been selected.
The UNC path has been entered correctly.
The network path behind the drive letter is unknown
Contact your system administrator or IT department. They can determine which network location the mapped drive refers to.
Need more help?
If the issue persists after following the steps above, please contact Visma Support on +31 20 355 2999 for further assistance.