💬 Get Help Quickly and Effectively via the Message Icon
The best way to reach us is through the blue message icon in the bottom-left corner of the Basecone web application.
Why this is the smartest choice:
✅ Instant access to helpful resources
Find the latest and relevant information about working with Basecone. After entering your question, you’ll automatically receive suggestions from our knowledge base.✅ Faster routing to the right specialist
The message box guides you through a few simple steps. First, you select the topic your question relates to. Then, you’re prompted to provide relevant details. This ensures your message reaches the right expert — without unnecessary delays.✅ Clear overview of your support history
You can easily view your previous messages and our responses directly in the application.
Please note: this is not a live chat, but we aim to respond as quickly as possible.

