Summary
Short Answer
In most cases, the synchronization user does not have access to the company in Boekhoudgemak & Multivers. Verify the user's access and permissions in Boekhoudgemak & Multivers. If the issue persists, the company database number can be refreshed.
When Should You Use This Article?
Use this article when a company in Basecone fails to synchronize with Boekhoudgemak & Multivers and displays the following error message:
Failed to retrieve Company: api call CompanyDetails returned null
Step-by-Step Instructions
Step 1: Check Which User Is Configured as the Synchronization User
Only a user with the Super User role in Basecone can perform this check.
Go to Settings > Organization.
Open the Connections tab.
Click Edit.
Review the user settings.
The Basecone user is displayed in blue next to the user settings.
Click the username.
Identify the Boekhoudgemak & Multivers user linked to this Basecone user. This user is shown in the User column.
Step 2: Verify Access to the Company in Boekhoudgemak & Multivers
For the linked Boekhoudgemak & Multivers user, verify the following:
Does the user have access to the company in Boekhoudgemak & Multivers?
Does the user have posting rights for this company?
Both access and sufficient permissions are required for synchronization.
Step 3: Reconnect the Integration
If necessary, disconnect and reconnect the Boekhoudgemak & Multivers integration.
For instructions, refer to the article:
What Are My Basecone Login Credentials for Boekhoudgemak & Multivers?
Alternative Solution: Refresh the Database Number
When Should You Use This Solution?
Use this procedure if the checks above do not resolve the issue.
Only a user with the Super User role can perform these steps.
How to Refresh the Database Number
Go to Settings > Companies.
Select Actions (Edit) for the affected company.
Open the details tab.
Click the change connection button.
In step 2, select Change the database number.
Click Continue.
Click Confirm.
Basecone will then retrieve the available companies from Boekhoudgemak & Multivers.
How Basecone Matches the Company
When retrieving the available companies, Basecone matches companies based on:
The company code.
The company name.
If an available company matches the existing company code and company name, Basecone automatically updates the database number when a new database number is available.