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I get the error message 'User already exists'

This message occurs when creating a new user

Team Basecone avatar
Written by Team Basecone
Updated yesterday

Issue: Due to enhanced security measures, it is no longer possible to use certain special characters in usernames.

Who experiences it: All users who want to create a new user with a special punctuation mark in the username in Basecone.

Workaround: Combinations of special characters can weaken account security. To reduce this risk, we have chosen to block the use of special characters from now on. Therefore, create a user without special punctuation marks or without punctuation marks.

Existing users with a username that contains these excluded characters do not have to change their user name, it will still work.


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