After a username is created, it is not possible to change the username anymore.
A new user can be created with the correct username (and delete the old username if needed).
Be in mind when deleting a user
If you delete a user - this has consequences if the user has the user role 'restricted client user' or 'authoriser':
Restricted client user: This user can only view the documents they have delivered to Basecone (in the archive). After deletion and recreation, these documents will no longer be visible.
Authoriser: This user can only view the documents they have approved (in the archive). After deletion and recreation, these documents will no longer be visible. When the users are deleted and they log in with a new username, they will only be able to view the new documents they deliver to Basecone. To find a username in Basecone, go to Settings > Users, select the relevant user, and view the "Username" field. Use this username (not the email address) to log in, along with the correct office code.