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Twinfield: Why Is My VAT Code Not Showing in Basecone?

Written by Debora Heg-Jobsen

Summary

Short answer

If a VAT code exists in Twinfield but is not visible in Basecone, verify the following:

  • The correct date is selected in the booking screen.

  • The VAT code is available but its name is not displayed.

  • The Short name of the VAT code is filled in within Twinfield.

  • The correct VAT type is selected: Sales or Purchase.

Basecone synchronizes only the Short name of the VAT code from Twinfield.

When Do You Use This?

Use this article when:

  • A VAT code has been created in Twinfield.

  • The VAT code is not visible in Basecone.

  • The VAT code can be selected in the booking screen, but the VAT name is not displayed.

Step-by-Step Instructions

Step 1: Verify the Booking Date

In the Basecone booking screen:

  • Check whether the correct date is selected.

Step 2: Check Whether the VAT Code Name Is Displayed

Determine whether:

  • The VAT code is completely unavailable in the booking screen, or

  • The VAT code can be selected, but the VAT name is not shown.

If the VAT code can be selected but the name is not displayed, the Short name of the VAT code is likely not filled in within Twinfield.

Note: The Short name field is not a mandatory field in Twinfield.

Step 3: Open the VAT Settings in Twinfield

In Twinfield, navigate to:

Company settings → VAT

Then:

  1. Select the VAT code.

  2. Click the Edit icon at the top of the page next to the VAT code name.

Step 4: Confirm You Are Editing the VAT Code

After clicking Edit, verify that the page title shows:

Edit the VAT code

and not:

Edit VAT rate

You must be on the Edit the VAT code page to view and update the Short name.

Step 5: Check the Short Name

In the Short name for this VAT code field:

  • Verify that a Short name has been entered.

  • Update the Short name if required.

Basecone synchronizes only this Short name from Twinfield. The synchronized Short name is what will be displayed in:

  • Basecone

  • The booking screen

Step 6: Verify the VAT Type

Ensure that the correct VAT type is selected:

  • Sales, or

  • Purchase

Execution

After updating the VAT code settings in Twinfield:

  • Save the changes.

  • Synchronize the company data between Twinfield and Basecone if applicable.

Once the synchronization is completed, the VAT code Short name should be available in Basecone and visible in the booking screen.

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