Taking screenshots

Screenshots can be very useful to visually support your problem. This article explains how to take screenshots.

Sanne Docter avatar
Written by Sanne Docter
Updated over a week ago

Please click the device you would like information on how to take a screenshot for.

Computer

Mobile phone

Computer

On most devices, you can use the Windows-logotoets + PrtScn-button as a shortcut to take a screenshot.

You can also take a screenshot using the keycombination Windows-button + Shift + S. This Dutch article has useful screenshots on the following steps.

8 Efficiënte methoden om scherm vast te leggen op Windows 10 / 8 / 8.1 / 7

You can find the taken screenshots by opening the Windows explorer from the taskbar. Select the Pictures folder in the left taskbar and then select the Screenshots folder.

On other devices, clicking the PrtScn-button is sufficient to take a screenshot. The screenshot is then copied to the clipboard and can be pasted using CTRL + V.

  1. Press Shift + Ctrl + Show windows

    Or, if your Chromebook has it, press the Screenshot key

  2. In the menu at the bottom, select Screenshot

  3. Select an option:

    • Take a full screen screenshot

    • Take a partial screenshot

    • Take a window screenshot

Tip: You can also take a screenshot with the menu at the bottom right.

  1. Select the time.

  2. Select Screen capture

Screenshot met chromebook maken, hoe doe je dat - Chromeo.nl

Recordings and screenshots get saved to your “Downloads” folder. You can change where your recordings or screenshots are saved:

  1. Press Shift + Ctrl + Show windows

    .

  2. At the bottom, select Settings

    Settings

    Select folder. Recordings or screenshots you take are added to the folder you select.

To take a screenshot, press and hold these three keys together: Shift, Command, and 3. If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.

Screenshot MacBook hele scherm

Mobile phone

Android

Depending on the type of phone, there are different ways to take a screenshot.

  • Press the Power and Volume down buttons at the same time.

  • If that doesn’t work, press and hold the power button for a few seconds. Then tap Screenshot.

  • If neither of these work, go to your phone manufacturer’s support site for help.

Iphone

Depending on the type of phone, there are different ways to take a screenshot. For the newer Iphones, you take a screenshot by pressing the upper volume button and the lock button at the same time.

For the newer Iphones, you take a screenshot by pressing the lock button and the home button at the same time.

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