1. Where can I download the Spenser app?
  2. What is the price to use the Spenser app?
  3. Where can I activate the expense claim module?
  4. Why am I not able take photos of my receipts?
  5. Why can't I upload a saved image from my device?
  6. My archive does not seem to be complete? 
  7. How can I set up or reset the pincode?
  8. Can I upload a PDF file in Spenser?

1. Where can I download the Spenser app?

The Basecone Spenser app is only available in the App Store or Google Play Store.

2. What is the price to use the Spenser app?

The app is free to download and free to use. There is no fee when using Spenser to upload invoices to Basecone. If you are going to use Spenser to declare expenses, additional fees may be applicable depending on your subscription. Please click here to see the pricing page or contact us at support@basecone.com

3. Where can I activate the expense claim module?

This module can be activated for each user by a user with the role of Super user or Accountant. Click here to read more on where you can activate this.

4. Why am I not able take photos of my receipts?

It may be that the camera permission is disabled for the Spenser app. Control the settings on your device.

  • Go to the settings of your device ⚙️
  • Go to Apps or Application manager (this may differ on your device)
  • Select the Spenser app
  • Go to Permissions 
  • Is the Camera enabled? 

5. Why can't I upload a saved image from my device?

It may be that the storage permission is disabled for the Spenser app. Control the settings on your device:

  • Go to the settings of your device ⚙️
  • Go to Apps or Application manager (this may differ on your device)
  • Select the Spenser app
  • Go to Permissions 
  • Is the Storage enabled? 

6. My archive does not seem to be complete?

Only the last 25 items sent via the Spenser app are visible in the app. The complete archive can be viewed on the web application.

7. How can I set up or reset the pincode?

Click here to see how you can setup or reset your pincode.

8. Can I upload a PDF file in Spenser?

Unfortunately this is not possible. Only image files are allowed in the Spenser app. You can take a photo or make a screenshot of the PDF or send them by email to unique email address of Basecone.

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