This article explains how you can log in as a user when two-factor authentication is enabled your office environment.

Log in using verification code sent by SMS

If the two-factor authentication is enabled and set as mandatory in your office setting, there are three login scenarios. This depends if your mobile number is registered in Basecone or not.

When you enter your username, password and office code in the login page, you will be redirected to the following screen where you can verify your login account.

  • Registered mobile number (confirmed)
    When the mobile number is registered and confirmed in Basecone, an SMS with verification code is automatically sent to the mobile number. After entering the verification code, you will be logged in to the web application.
  • Registered mobile number (not confirmed)
    When the mobile number is entered in Basecone but has not been confirmed yet by the user, the mobile number will be shown in the login screen. Control this number in the screen, then click on "Continue" and an SMS with verification code is sent to that mobile number. After entering the verification code, the mobile number is registered and you will be logged into the web application.
  • Unregistered mobile number
    If the mobile number is not registered in Basecone, you can manually enter the mobile number in the following screen after you enter your login credentials. After the mobile number is entered, click on "Continue" and an SMS with verification code is sent to that number. After the verification code is verified, the mobile number is saved and registered in Basecone and you will be logged into the web application.

📌 Two-factor authentication is (even) safer if you disable the settings to display your your messages on your mobile screen. If this feature, called preview is enabled, another person can read the verification code without having to log in to your device.


SMS not received

If you do not receive the SMS, click "Resend" and the SMS will be resent. If the wrong number is entered as the mobile number, you can return to the previous screen and re-enter your phone number.


Change your existing registered number

If you can no longer log in because you no longer have access to your (confirmed) phone number due to theft or have lost your phone, you can take the following actions:

  • The Super user or Accountant can delete the saved phone number and re-enter the new number in your user settings. 
  • You can enter a new mobile number in the next login attempt and then log in with the received verification code.
  • If you cannot find your Super user or Accountant to delete this number, please contact the Support Team of Basecone via a message in the application or app, or by mail at support@basecone.com
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